What is Aptean CRM?
From sales and customer service to marketing automation, marketing management and mobile, Aptean CRM (previously OnContact CRM) delivers a complete solution with unparalleled power and functionality. Our interface is intuitive and adapts to you with incredible flexibility. That means you can focus more time on growing your business, and less time learning our software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aptean CRM?
Pros
- Helps Innovate
- Acts with Integrity
- Appreciates Incumbent Status
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Management
Analytics and Reporting
Collaboration
Customer Service Management
Sales Management
Lead Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Mobile
Telephony and Call Center Management
Vendor Capability Ratings
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Ease of Data Integration
Vendor Support
Aptean CRM Reviews
Emmanuel I.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted May 2025
A dual option deployment platform
Likeliness to Recommend
What differentiates Aptean CRM from other similar products?
Its ERP system and the to choose between on-premise and cloud deployment options
What is your favorite aspect of this product?
Love the aspect of it self-reliance ability, which makes a lot done with minimal need for third party tools.
What do you dislike most about this product?
Dislike its limited mobile experience and having to go through some deep learning to use it effieciently.
What recommendations would you give to someone considering this product?
This is a tool worth having. It is industry specific and promotes productivity.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Juliette M.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2023
Affordable and excellent customer service
Likeliness to Recommend
What differentiates Aptean CRM from other similar products?
Phone-based and email support available, as well as an impressive online knowledge center.
What is your favorite aspect of this product?
Huge number of integrations available, which makes it a really robust tool for marketing as well as sales. Feature-rich, with powerful, AI-driven reporting functionality.
What do you dislike most about this product?
Not the easiest to get to grips with quickly. Very small businesses should opt for an easier product.
What recommendations would you give to someone considering this product?
Provides extensive customisation features and its comparatively less expensive than other platforms.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stella Y.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Fantastic CRM platform
Likeliness to Recommend
What differentiates Aptean CRM from other similar products?
Makes it easy for sales teams to track their leads from start to finish with its streamlined pipeline organization system. You can add new leads manually or import them from other platforms.
What is your favorite aspect of this product?
With Aptean CRM analytics dashboard feature, we can easily monitor key performance indicators (KPIs) such as the number of calls made by each salesperson or the total number of conversions per month—all in real-time.
What do you dislike most about this product?
Allow us to build out the exact features we need to get the most out of the platform and provide advanced deal and contact visibility settings to fully control what’s visible to our team and staff at a glance.
What recommendations would you give to someone considering this product?
They’re adept at meeting the needs of businesses of every size, and enterprise-level companies will find their offerings scale perfectly. They’ll even help you migrate to their platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing