Service Desk Satisfaction Diagnostic

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The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality. The survey output is a report with the following benefits: Identify areas of satisfaction and dissatisfaction with your service desk; surface whether your service desk adds or removes friction for end users; determine how to prioritize changes when you act on user feedback; and create a baseline to track year-over-year improvement.

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