If you suddenly can’t seem to get your Tile Pro to be seen by your iPhone, you’re not alone. The company has acknowledged that some of the users of its Tile Pro locator beacons were having issues locating their Tiles. Tiles use Bluetooth LE to help you find your keys, wallet or even pets, from your phone.
The problem appears mostly limited to those who use the company’s Tile Pro units on an iPhone. For example, a Tile Slim might still be seen by your iPhone, but the Tile Pro won’t respond no matter how close you get or how many times you power-cycle your phone or Bluetooth. PCWorld has also tested Tile Pro units on Android without issue. The Tile app on two different iPhones, meanwhile, had issues seeing Tile Pro units.