Info-Tech in the News

Research Director Andrew Sharp comments on Microsoft's new Windows 365 Reserve, which enables IT teams to pre-stage cloud-based PCs with corporate policies and apps, ready to deploy to users within minutes. He highlights its seamless integration with Intune and sees potential use beyond device re...

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Thomas Randall, Director of AI Market Research, notes that Meta’s $14.3 billion investment for a 49% stake in Scale AI is triggering a significant customer exodus, including major players like Google, OpenAI, and xAI. He adds that this has created opportunities for rising competitors like Mercor,...

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Advisory Fellow Valence Howden discusses IBM’s patent for “machine unlearning” technology, which allows AI models to remove undesired data, such as bias or sensitive information, and suggests retraining guidance to maintain accuracy. He cautions, however, that while this helps correct issues afte...

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Advisory Fellow Scott Bickley reflects on the SAAQclic ERP overhaul in Quebec, blamed on SAP and IBM, and highlights that large-scale ERP project failures are rarely the fault of vendors alone. Instead, he stresses that client-side preparedness, including strong program sponsorship, detailed requ...

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Advisory Fellow Scott Bickley explains that Intel’s strategy of building AI data center capacity only after securing customer contracts demonstrates financial prudence, but has resulted in capacity constraints and delays. He recommends that enterprises relying on Intel for AI workloads reassess p...

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Phil Bode, Principal Advisory Director, emphasizes the importance of scrutinizing AI contracts by asking fundamental questions about usage, data handling, and definitions. He advises organizations to continuously reassess vendor relationships, clarifying terms on inputs, outputs, training data, a...

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Advisory Fellow Valence Howden challenges the “technology-first” rhetoric by stressing that successful IT transformation requires deep organizational alignment and risk-aware, data-driven frameworks. He cautions that without fundamental operational excellence, even in basics like service desks, a...

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Technical Counselor Erik Avakian outlines how the AI-driven cybersecurity threat landscape is shifting in favor of attackers. Drawing on analogies to an "arms race," he explains that bad actors are increasingly using AI to automate and scale their attacks faster than defenders can adapt. Avakian ...

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Brian Jackson, Valence Howden, and Thomas Randall weigh in on the rise of agentic AI, describing it as a major shift toward autonomous systems capable of handling complex knowledge work. While Jackson sees it as a transformative super-trend, Howden and Randall caution that increased autonomy brin...

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